SmallBizGenius Analysis
Bodybuilding.com receives mixed feedback, with many customers reporting negative experiences related to shipping delays, poor customer service, and issues with refunds. While some customers praise the responsiveness and helpfulness of specific customer service representatives, particularly "Mighty Millie," the overall sentiment indicates a decline in service quality compared to previous years.
Category Breakdown
Scores based on analysis of 96 recent reviews
Customer Service
4.0/10Customer service is a major point of contention. While some customers praise specific representatives like "Mighty Millie" for being helpful and responsive, many others report difficulty contacting support, receiving slow or unhelpful responses, and experiencing unresolved issues with orders and refunds.
40 reviews mention thisShipping & Delivery
2.5/10Many customers report issues with shipping delays, missing packages, and lack of updates on order status. Some reviewers also mention problems with orders being rejected by customs and difficulties receiving refunds for shipping costs in such cases.
25 reviews mention thisRefunds & Billing
3.0/10Several reviewers report difficulties obtaining refunds for undelivered products, cancelled subscriptions, or incorrect charges. Some customers also mention being billed for subscriptions they were unable to cancel or access.
15 reviews mention thisWebsite & App Issues
3.5/10Some reviewers report issues with the Bodybuilding.com website and app, including login problems, bugs, and loss of data. There are also complaints about the company shutting down its forum without warning, resulting in the loss of user-generated content.
10 reviews mention thisProduct Availability & Variety
4.0/10A few reviewers express disappointment with the limited product variety and the company's apparent focus on promoting its own brand. Some long-time customers feel that the site is no longer as comprehensive as it once was.
7 reviews mention thisPros & Cons
What Customers Love
"Your company should considered itself blessed it has someone like "Mighty" Millie working for them."
"BB.com had a sale on creatine, i ordered and then a day later the price dropped and a chat thru the website resulting in a refund of the difference, in minutes. Easy as pie. Thanks!!"
Common Complaints
"Ordered protein over 2 weeks and received no update. They have not shipped the package..."
"They have not shipped the package, they have no customer support phone number to reach out to..."
"I place an order only to get a message that it was rejected by "customs". After fighting with Bodybuilding.com reps who were ignoring all my emails, they finally refunded me ONLY the product cost, NOT shipping."
"SHIT website, 70% of things dont work..."
"I used bb.com monthly 6-7 years ago, came back to order some ON protein and noticed they’re promoting their own garbage brand? What happened to the variety and options?"
Common Questions About Bodybuilding
Answers derived from customer review patterns
Is Bodybuilding legit and trustworthy?
Based on the reviews, Bodybuilding.com's legitimacy is questionable. While the company does sell genuine products, many customers report issues with order fulfillment, shipping, and customer service, suggesting a decline in reliability. Some customers have had positive experiences, particularly with specific customer service representatives, but the high volume of negative feedback raises concerns about the company's overall trustworthiness. Small business owners should proceed with caution and consider alternative suppliers with more consistent service records.
Based on 45 reviewsDoes Bodybuilding have good customer service?
Bodybuilding.com's customer service receives mixed reviews. Some customers praise the responsiveness and helpfulness of individual representatives, particularly "Mighty Millie," who is frequently mentioned for her excellent service. However, a significant number of reviewers report difficulty contacting customer support, receiving slow or unhelpful responses, and struggling to resolve issues with orders and refunds. The lack of a customer service phone number is a common complaint, and many customers feel that the quality of service has declined significantly over time.
Based on 40 reviewsIs Bodybuilding worth it for small business?
For small businesses, Bodybuilding.com presents a risky proposition. While the company may offer competitive prices on certain products, the frequent complaints about shipping delays, poor customer service, and refund issues could lead to significant disruptions and frustration. The inconsistent service and potential for order problems may outweigh any cost savings, making it advisable for small business owners to explore more reliable suppliers with better track records.
Based on 20 reviewsWhat is Bodybuilding's return policy like?
Based on customer reviews, Bodybuilding.com's return policy can be problematic. While the company may accept returns in some cases, many customers report difficulties obtaining refunds for undelivered products, incorrect charges, or cancelled subscriptions. Some reviewers mention having to fight with customer service for weeks or months to receive a refund, and others claim that they were only refunded the product cost, not the shipping fees. The inconsistent and often frustrating refund process makes it essential to exercise caution when making purchases from Bodybuilding.com.
Based on 15 reviewsWhy did Bodybuilding shut down its forum?
Several reviewers express disappointment and frustration over Bodybuilding.com's decision to shut down its forum without warning. The forum was a long-standing community with years of user-generated content, including workout logs, progress photos, and discussions. The sudden closure resulted in the loss of valuable information and a sense of betrayal among long-time users, who feel that the company disregarded its own community.
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